Cancellations & Modifications

Canceling an Order
As described in our Terms of Use and Right of Withdrawal Policy, consumers located in the EU, EEA and UK have the right to withdraw or cancel certain online purchases and receive a refund, subject to applicable law. The Right of Withdrawal or Cancellation (hereinafter referred to as the “Right of Withdrawal”) allows EU/EEA/UK consumers to withdraw from their purchase of physical goods and return the purchased goods for a refund within 14 days of receiving the delivered goods.

In addition, without limiting the right of withdrawal for EU/EEA/UK consumers, bonilladiaz.com voluntarily provides a return period for all customers worldwide (please refer to our Returns page for instructions).

Please note that in most cases, orders cannot be cancelled before dispatch, as the fulfilment process for most orders begins immediately (except for products with a delivery date).

Please note that refusing delivery of an order is not a valid withdrawal method. If you refuse delivery of an order, we will deduct the return postage from your refund.

Modifications
In some cases, it is only possible to make basic modifications to your order if the retailer has not yet confirmed or shipped it. Basic modifications will include changing the size or color of the item, or making minor updates to the delivery address. It is not possible to change one item to another with a different value, or to change the delivery address entirely from one address to another.